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  • Buy-to-Let

    Best way to reject unsuitable tenants?

    What do you then say when they ask why? And the price has now reduced on Rightmove so surely they'll want to know why they aren't suitable if they meet all the referencing criteria.

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    "I've just got someone else going through referencing at the moment. If it doesn't work out I'll be in touch. Thanks for your enquiry".

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    Most helpful so far and I have actually used this in the past. Trouble with this situation is the price has now reduced so that one kind of falls apart!

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    It's a separate process.

    Tenant referencing (or outcome thereof) is independent of pricing - which can go up or down, subject to ongoing rent review to tie with inflation, expenses, and align with existing market condition (including assessment of market/ competition).

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    All views expressed are my own and do not represent the opinion of any entity which I have been, am now, or will be affiliated. I am not responsible, in any way whatsoever, for the use of the information contained in or linked in the post.

    I say....( and there is some truth in it )

    `All applications  for any property in the portfolio are put before a company board of directors and shareholders which consists of  5 members . The professional associate advisers to that board  are also consulted some of whom are  solicitors and accountants and they make the final decision `

    Then I draw for breath why they absorb this extended  diversion and I continue 

    `Unfortunately on this occasion they have declined your application on this particular property but if another one suitable  one comes up you can be put forward of course and no cost to you  and we will be in touch but I cant guarantee it will be successful . I`m sorry  but they have the final say and have to rubber stamp any decisions so its largely out of my hands  . Really sorry  have a good day  `

    I find use or the pronown `they` rather than` I` or `we` is useful to distance myself from the  awkward interaction

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    Jonathan Clarke. http://www.buytoletmk.com

    Thanks Jonathan however if I was a tenant on the receiving end I would simply reply something along the lines of...

    "...but why? I meet all your criteria, I earn £££, not on benefits, not a smoker, etc. I've also seen that you've reduced your price on Rightmove so you are clearly still looking..."

    Starting to think there is no good solution for letting a tenant down gently when you have reduced the price. All suggestions on here don't account for the price drop.

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    Yes I agree so if they challenge me at that point that would be part 1 of the rejection as a softener

    I find tenants who deep down know they are not good bets let it go at that stage as its they themselves often who don`t want to be embarrassed  at being told in too much detail as to why  they are not really welcomed . But if they question it further  then the more they probe the more I move to Part 2  and you just have to be honest and give honest feedback . I tend to interview quite deep anyway and there is very often a negative part in  their history which I can use as a factor to reject however spurious a reason that may be perceived to them . I say you were unlucky it was a very good field you were up against and difficult choices had to be made etc .

    I will say if push comes to shove that their attitude has not been A1 or if their personal hygiene is suspect ( especially if i have interviewed them in their own house ) .  I will make comments diplomatically of course and treat it like an exit interview so they can brush up for next time . I like to leave on good terms and they sometimes thank me for my honesty and say they will improve in that area . If they get stroppy and argumentative then my reasoning  is justified more and more.  I just smile tightly and think - look in a mirror and work out why mister

    On every application sheet I give a mark out of 10 . No one gets a 10 . If they get an 8 or 9 I will take them . 7 or under wont be  looked at again really unless I am struggling to rent ( rare) or something significant changes about their circumstances

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    Jonathan Clarke. http://www.buytoletmk.com

    Yeh I know what you mean.

    I think the honest bit is the tricky part. Doing so in a way that does not discriminate, but just something that suggests that they are not suitable.


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    Hey Adam,

    It sounds like you are trying to find an easy way to say "no".  There is no easy way to tell someone information that you know they are not going to like...but professional honesty on your part is probably the best thing.

    Try it, you may surprise yourself.

    David

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    Just use the same one that is often used on the dating scene ie  ‘sorry I just didn’t think the chemistry was there ‘ .
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