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Thought I'd share my recent experience of using OpenRent.
I've been using them for all my advertising and referencing for almost 2 years now and have generally been happy with how the system works.... up until now
I'm about to let a 2 bed flat to 2 individuals and wanted to use them to reference both the tenants. However, one of the tenants doesn't have a UK contact number - he is French and still has his French mobile number. Unfortunately, OpenRent won't allow you to reference an individual without a valid UK number, so I decided to contact them to see what I could do.
My situation is time sensitive as the tenant wants to move in next Monday, and so it's now that I realise how important it is to actually speak to someone, and not just a forwarding service!
I called them around 11am on Saturday and left a message. I then tweeted them. I then called again at 3pm.
Finally got an answer back last night at 9pm - a day and a half after my question! It was a 2 line response - essentially saying that they need a UK number, but as a workaround, I could "inputting a string of zeros in the number field"
So, I'm looking for suggestions and recommendations for referencing agencies who are not restrictive on the applicant having a non UK contact number. Based on my recent experience with them (and the fact they don't allow non UK numbers) its unlikely that I'll use OpenRent again (which is a shame)
That is exactly what I found about Openrent. I think it's because they also advertise on Gumtree.
I asked them to remove the advert on Gumtree and got far fewer inquiries.
Hi Adam. The devil is always in the details ... and you pay for what you get. We call and speak to applicants with any mobile number/country and time permitting.
The only niggle we have is around employers that only have a UK mobile number (because they could just be your best mate!), then everything else needs to check out for them to pass referencing. We work with a referencing specialist, doing quality checks etc, putting you the landlord first.
If you would like me to manage for you, email me at firstname.lastname@example.org.
All the best,
Sorry to tag onto this thread, but does anyone know if Openrent give the tenants the 'how to rent' guide as part of the rent now process?
Well, I have used Upad for around 8 years and always found them superb. I have 18 properties now, so we use them on average about twice a year.
I just use their basic service in which, like you, I do all the screening and reference checking. Like you, I absolutely do NOT want someone interfering in the process.
I would hate being unable to call the agent. Personally cannot stand it when companies go "fully online" and don't have a call centre that works or answers the phone within 5 minutes - British Airways are a good example of this. Gone from Worlds Favourite Airline to Worlds Worst!
Upad have always had a phone number which is answered by a human being and they get any issues sorted fast. They get my advert on the main portals within 3 hours and the enquiries are emailed and texted to me within minutes.
Disclaimer - I have become a friend of James Davis, the UPAD CEO, over years from speaking at landlord and property investor trade shows, but there is no marker in which I get special treatment at all.
Sure, they may be a bit more expensive that Open Rent (last time they were charging about £80 for the basic service), but the service has always been excellent, so it is worth it.
Here is my process that takes over once I've got the enquiry in....https://www.lettingfocus.com/blogs/2019/...ferencing/
David Lawrensonhttps://www.LettingFocus.comIndependent Advice and Consulting for LandlordsAuthor of "Successful Property Letting - How to Make Money in Buy to Let"