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Thanks all for the comments. It’s as I imagined then, best avoided. I’ve had a few bad experiences in the past with gas engineers servicing boilers they are not comfortable with and it only leads to more problems. Maybe it does make more sense to pay a bit more and use a manufacturer service plan instead or independent engineers. I know another landlord who has just had an Ideal boiler installed. There was a problem with it only a few months after installation. He contacted the manufacturer as he was covered by the warranty, however when the Ideal engineer came out, he stated that the boiler had not been installed correctly and as a result, the warranty was invalid. Hard to tell whether this was the manufacturer getting out of fulfilling their responsibilities or the gas engineer that installed the boiler was incompetent. It’s tough out there!
They may be OK for your home boiler but a resounding NO for a rental property. I used to use them and learnt the hard way that after all those monthly premiums (which soon add up) I could get a boiler fixed faster by calling out an engineer when we had a problem with the boiler. If you have a tenant annoyed at the leak of heating or hot water it is frustrating when you can't get someone out swiftly to resolve it. Also, you may find the first couple of times you do call, it works OK for you, but then they start to complain that they are returning to the same boiler again and soon put limits on what they will fix etc. and eventually refuse to cover it any longer.
I use Rightio Landlord Care Club.
Vanessa Warwick Landlord and Co-Founder of PropertyTribes.com **If you have got value from Property Tribes, find out how you can support it in remaining a free to use community resource**
Haven't heard of them but just checked them out, their offering looks very good
Only £15 a month and no age limit on boilers!!
Vanessa have you ever actually had to use them? If so, do you mind sharing some feedback on their service?
I have only so far used them for my own home. Not had the need (yet) to use the Landlord version.For my own home, they were okay - communication was slightly on the poor side, but it was a complex situation, and they sorted it out in the end. The quality of the people they sent was high in terms of standards of workmanship.Hope that helps?
Thanks that's good to know.
I just spoke to them briefly on the phone. So they come out and do an initial inspection and then advise from there. This seems transparent and the fact they don't have any restrictions on the boiler is a major plus and different to all the other types of cover i've seen.
Looks promising! I may try them out on one of my properties and report back.
I can also confirm that British Gas cover is hopeless. The work is just subbed out and the actual cover excludes many items if you ever needed it. Better to pay out as and when a reliable contractor is required for a specific problem in my opinion.