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I would say 95% of all my Call outs are fixed on first call
Boilers can be an issue if spare parts are needed and its Saturday at 4pm
I think it all depends on customer base
Majority of my Customers are families in Houses so I think they run the House as there own home long term
I find the hardest part id Boiler CP12 so Tenants take an age to get them done
If the Boiler breakdown they are much faster as calling a Engineer
Learn Change and Adapt ?????
All comments are for casual information purposes only. If you wish to rely on any advice I have given please ensure you obtain independent specialist advice from a third party. No liability is accepted for comments made.
So would you say (generally) that if the sum to fix the problem is c.£100 or less you don't question it and just get it actioned straight away?
Good topic DL.
I management my personal portfolio and I have an increased management portfolio for clients.
I use technology and SOR to respond.
I would not ask the customer to contact the tradesman, I would share their number as I would want the customer to contact me to manage and be aware of the existing repair and future repairs. Can you imagine the customer calling the plumber at 2am. I wouldn't ask the customer to diagnose the problem in any detail.
The customer is paying their rent so my belief is we provide the service in full.
I use a Housing Management System, were the property, customer and tenancy records are captured. All asset management records, repairs compliance are captured and then assigned to the correct contractor via their phone with a Schedule of Rates Costs. Obviously this could change when the contractor gets onsite and inspects further. The key thing is having reliable trustworthy contractors. Which I have acquired over many years. The poor performers you let go.
Hope that helps.
Accepting many tenants will be happy with your approach, but quite a few would expect the landlord to handle repair issues and supervise visits etc. It's LL responsibility, not tenant's. (And I have 3 properties 10-hour each-way drive away...)
And a few tenants I'd not want handling the issues.
Best regards to all
his might be a different thread, but... any ideas on how you might get tenants engaged to get skin in the game and want to look after the property?
I have some first class customers and Yes they spend money on there homes
I work with them They come up with some idier and I support it I put my hand in my pocket too
One of my Customers wanted a swanky Bathroom suite and I said I would pay up to the value of a one I would normally fit and they paid the rest to have the one they really wanted
I have done the same with carpets
I find I speak as I find and Yes I have had Bad Tenants but in general most are fine and helpful
Its there home so I do encourage them to make it there home
That sounds excellent. Do you manage to identify these tenants when they are looking to move-in.
Depends which tenant it is and what the problem is. Sometimes I need to have a look before involving a tradesperson in case it's something I can sort out myself. Recent examples are that they've not read the cooker instructions or they've put too much powder in the washing machine and blocked up the tubes. I tell the tenant to expect a call from a tradesperson, then I contact my preferred fixer and agree pricing etc, then text the tenant to confirm that a call is imminent. My tradesmen often send me photos of the work when complete.