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  • Buy-to-Let

    No hot water - compensation?

    Tenant requested compensation. I had in mind anyway to offer a sum due to extended outage / inconvenience caused. Is there any legal precedence here? What would experienced good landlords do? (I had in mind 30% of rental for period affected though tenant wants full rent refunded)

    They were without hot water for 16 days during summer. Inconvenient yes, but not a hardship. Think of all the things they had during that period, roof over their head, somewhere safe to sleep, cooking facilities etc etc. A gesture of goodwill maybe, not a FULL rent refund. With your prompt actions dealing with this I think offering to end their AST early or a goodwill gesture shows you are a fair and responsible, but not a weak landlord.
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    Personally I don't have boiler cover. Say £15 per month times 30 boilers comes to £450 per month. With a replacement boiler at say £1500 you could buy a new one every 3 months. Also national companies like to replace boilers at the drop of a hat which is not covered by your £15 per month. If however you have a boiler that always goes wrong then it may be worth taking out cover just for this one.
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    What make is the boiler by the way ? If it is low budget then it may have these problems, but your gut feel that the tenant is causing the damage would be further enhanced if it was a decent brand.
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    They see me as being good for having the cover in place so I don't think they would blame me if it takes a while to sort out, although I would do as much as I can to support and help them.
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