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  • Buy-to-Let

    This is driving me crazy! How many no shows?!



    It's not often I lose my cool but I am flipping fuming.

    Over the past 6 years I have built up a small portfolio of 6 BTL family houses in good locations in Essex which I self manage.

    I have had great occupancy with only a week or two here and there. Most of my tenants have stayed long term.

    I have had a tenant give notice and am currently searching for good new tenants for this 3 bed terrace. It's well presented and in a popular location. I have advertised as I always do through a self manage agent with the ads on rightmove, zoopla etc. have had a lower than usual level of quality enquiries which had surprised me but what has shocked me is that I have had 3 viewings booked with different people and each one didn't show up!!!!

    I always speak to the people before booking to try and figure out if they are genuine and send a follow up text confirmation with address and time.

    I have managed to speak to the first 2 who didn't show up. Both had excuses but the one today just wont pick up the phone so I have no idea why they didn't bother to show up.

    I understand that things happen sometimes but are people getting really selfish these days? Surely it's not too much to ask for a text or call if you are not going to turn up for an appointment? Do you think peoples opinion of  landlords is so low due to the constant negative press that they think we don't deserve common courtesy?

    Has anyone else had a problem with no shows?

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    I don’t know about anyone else but I find no shows as part of the territory.

    I tend to arrange a cluster of viewings about twenty minutes apart so if some don’t turn up it isn’t a total waste of my time. I also prescreen them on the phone with questions such as job amount of tenants past history etc.

    The fact is people are just rude nowadays try not to take it personally.

    On another note if you’re not getting traction look at comparables and make sure you have priced it right.

    ?

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    Landlord with 25 years’ experience in the property market and a specialist in tenant referencing, ID and credit screening. Creator of identity, credit and anti-money laundering system ValidID.co.uk

    The people who failed to turn up are the type of  people you definately don't want as tenants anyway .

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    Couldn't agree with you more John.

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    Landlord with 25 years’ experience in the property market and a specialist in tenant referencing, ID and credit screening. Creator of identity, credit and anti-money laundering system ValidID.co.uk

    It's part of the job: If you find it is "driving you crazy" then either use an agent (err... doesn;t always help...) or find some other business: Come on guys, suggest some other options!

    In my 'umble experience, whatever it is you do (job, voluntary work..) there are parts of the role that p*ss one off.  Sh*t happens.  Many decades ago I stopped being surprised at this phenomenon.   Same goes for relatives and neighbours:  Don't even start me on UK government......

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    The number of no shows has increased, I spoke to an agent I use and when they are doing the viewings they ring the prospective tenants on the morning of the appointment and still have a significant number of no shows.   The agent thinks it is a combination of being too easy to make an appointment via Rightmove and perhaps other agents fishing for property details.

    I arrange block viewings, fifteen minutes apart and expect about 50% no shows, sometimes all will show, other times none.

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    Thanks for your reply's. I do feel that things have got worse. I have in the past had a few no shows but it was very rare.

    As you say it is so easy to make an appointment online now days.

    For that reason I always make sure I speak to the people over the phone and confirm the day before they are still coming. That is why it really surprises me that I have had 3 no shows even with doing that.

    I think I will go back to doing block viewings rather than as and when. At least that way it is not a total waste of time if one doesn't show up.

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    Hi Ben,

    I don't undertake my  own viewings, but I believe that text messaging has something like a 97% open rate.  On that basis, I would be minded to send prospective tenants a text on the morning of the viewing to remind them, and then ask them to reply "no" if they are not coming or they are going to be late.

    I suspect the "no shows" are increasing as tenants have more choice and can view multiple properties.  They probably found a property before they got to yours, hence no need to show up, but I agree it would be polite to let you know.

    The "block viewing" is the best use of your time and if you space them 15 minutes apart, then "no shows" are not such a problem.

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    i tell mine to text me an hour before there viewing time to confirm. If i dont receive that text i wont even bother to set off to the property. Yes this sometimes means that the person is waiting at the house and im not there to meet them as they forgot to text. oh well

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    I like this idea. Athough I use an agent for most properties, I'll be implementing this for any I need to do.

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