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(23-09-2012 11:42 AM)nick tadd Wrote: Hi Lynne,
Welcome to Property Tribes and a big wave from fellow holiday letters!
A holiday let is similar to a guest staying in a hotel and a contract is not necessary.
The service is paid for in full in advance.
If you use an agent to market your property, they will obviously have some Terms and Conditions such as what happens about refunds, cancellations, complaints, etc.
If you are self-managing you can create a simple Terms and Conditions, rather than a contract that they can sign to agree to the use of the property etc.
(23-09-2012 11:52 PM)vanessa warwick Wrote: Hi Lynn,
Let me add my welcome.
Some standard T & C's would be fine but be sure to cover every eventually such as XX% refund if booking cancelled up to 2 weeks in advance, no refund is booking cancelled after that. Also, your complaints procedure, how you will treat damages etc. If they leave before the end of the booking through no fault of the property, they are not entitled to a refund.
Be sure that you have the correct holiday let insurance, not general buildings / BTL insurance.
It is very unlikely that you would have such issues as property being damaged etc. We have had had holiday lets for four years and we've only had one glass broken!
Create a Welcome Pack and set our your "rules" in that.
The best way to protect your property is to take a "Good housekeeping" deposit, somewhere in the region of £250.00. Any breakages or damages can be deducted from this.
You should have an inventory and schedule of condition of the property - we recommend Imfuna - and you can check the guests in and out, ensuring that the property is in the same condition when they leave as when they arrived.
If you create a space that people respect, I believe it is less likely that you will suffer damages.
Hope this helps and good luck!