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  • HMO & Multi-Lets

    Tenant complaining of water quality/chlorine

    I had this exact same complaint a couple of weeks ago.

    I started by calling my freeholder. An east London council. They were pretty hopeless. I have a gravityfed tank on a communal roof so if a rat got in there and died, well, I thought this was possible and I wanted them to check. They didn’t return my call.
    So I called Thames Water and they were brilliant. Even though we both agreed that it was unlikely that there was a problem with the water, they sent an expert team of water testers to the apartment 24 hours later. They did a very thorough test, raking swabs off the taps, samples of water. Etc. I Had the preliminary test results within 24 hours. Complete test results a week later with a copy sent to tenants.
    All clear obviously.
    I think it put their mind at ease.
    I agree with Thames Waters approach. Take it seriously. Listen. Get the tests done. It’s health and safety.
    My tenants were getting paranoid , saying they were having skin problems and even that their guest had drunk the water and got stomach pains... all very dramatic. But I took their concerns on board and had the water tested. It was free. And my tenants are now relaxed.

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    I’ve an ex local authority flat in a block of 6, the HAhas converted 4 of the flats to combi boilers from mains, my and one other flat still uses the loft tank and associated pipework, as a result of the HA changes there are lots of dead legs in the building and the tanks have not been reduced in size, i asked for a legionella assessment which picked up loads of faults and gave a medium risk,  HA said works would be done, 2 years later nothing. Going to be interesting when they do as i consider it as an extension of the conversion works and as such i’ll not be contributing, i suggested that it would be better to subsidise the conversion of my flat to a combi system as it’d be cheaper than the changes and ongoing maintenance. As ever the other side of social housing.

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