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  • Property Management

    10 instances for outsourced property viewings



    Property Tribes is delighted to announce that Viewber will be joining the site as a sponsor from August.

    Viewber is the out-sourced viewings service for landlords, lettings agents, and developers and you can have a "Viewber" attend your investment property if you are unable to yourself, in person.

    We see the Viewber service being particularly useful for landlords who do not live near their investment/rental properties and/or landlords who are self-managing but have busy day jobs and careers.

    With a little bit of help from Viewber, we've put together 10 instances when landlords would benefit from an outsourced viewing service:

    As Landlords, one of the most significant uses of our time is the viewings and inspections. Being physically present for the viewing takes far more time than we expect with things such as travel and communication with potential tenants. When you think about it, this takes a considerable amount of time and the costs add up.

    One growing method to get around this issue is to use a property viewing service instead.

    Below we’ve shown 10 ways a Viewber can help you avoid costly damage to your property and reduce the amount of time you have to dedicate to managing them:

    1. To show prospective tenants around if the landlord cannot be in attendance

    Property viewings are time consuming and often the cost to a landlord is much greater than it’s perceived. An outsourced viewing service can take the hassle out of the process by providing local vetted people to take care of the viewing without the need for the landlord to attend.

    2.  To facilitate access of tradesman*

    Visits from tradespeople to carry out maintenance and repairs can be difficult for landlords to manage. Routinely this type of work requires a person to be present and to provide access to the property.

    Viewbers can attend a property with just 24 hours notice, allowing trades people to carry out their work with little delay and complete flexibility.

    3.  To facilitate access of Gas Safety Engineer*

    A large part of being a responsible and law abiding landlord involves ensuring fire safety, gas and electrical items are regularly tested throughout the year. This causes a real headache when it comes to organising reliable engineers as they are often not readily available at a convenient time and tenants are often unwilling or unreliable when it comes to being present at the property for an engineer’s visit.

    Viewber’s flexibility means you can arrange a time with your engineer and have confidence that a reliable person will be available when you need them to arrange access for trades.

    4. To facilitate a delivery of a new appliance or furniture*

    The unexpected call from a tenant regarding a collapsed sofa, non-working oven or broken bed can be a nightmare. Most major delivery companies rarely give notice for delivery prior to the day before, this can result in major disruption to a landlord’s life. With Outsourced Viewing agents, you can easily schedule a delivery without re-arranging your day.

    5.  To visit to see if the tenant is still in residence*

    You can use a viewing agent to ensure that your tenant is still at the property. It’s not unheard of for a tenant to suddenly disappear without a trace and then the landlord is left with no rent yet still a mortgage to pay.

    In some cases, this can carry on for months without the landlord knowing the tenant is no longer at the property. By arranging a Viewber to visit, you can get the answer to this question quickly, allowing you to make an informed decision about what action to take.

    6.  To visit an empty property to check it is all okay

    There are times when you won’t have a tenant at a property, especially for Student landlords. This can present an opportunity for things to go wrong, from pipes bursting and break-ins to heating and hot water malfunctions. The cost of repairs can be very expensive especially if the property is left unchecked for a significant amount of time.

    7.  To get a document signed by the tenant - prior agreement for the appointment sought*

    Contracts, deposits and agreements with tenants almost always require signatures with witnesses. To arrange a time to meet with your tenants to manage this process is time consuming and often difficult, especially if you are a "remote" landlord living miles away from your rental property. This hassle could be avoided by using a local viewing agent to meet and oversee the completion of the forms instead.

    8.  To check the property is being kept in a reasonable condition throughout a tenancy*

    There has been several stories in the national press where landlords have discovered that the property is being used by tenants for illegal purposes or the property is being kept in a very poor state. This can be very costly to discover at the end of a tenancy, whereas regular inspections can be a great way to help ensure this problem doesn’t occur at your properties.

    9.  Provide up to date photography to help let the property or submit a deposit claim

    Finding a time to photograph a property where the tenants aren’t in-situ and the property is clean is normally difficult, however without up to date photographs to promote the property you can’t show prospective tenants what the property actually looks like. As well as property photography, you can also get photography to show signs of property damage or for use in the initial property inspection pack for new tenants.

    With a viewing service you can have property photography to use online or photographs to use as evidence for deposit claims without the need to visit the property yourself.

    10.To check prospective tenants are real people*

    Fraud exists in pretty much every industry and rental properties provide a big opportunity for people to exploit landlords for financial gain and to help commit other types of fraud. With the growth in online communication, there’s a good possibility that a landlord won’t actually meet a tenant prior to renting a property. This can carry a real risk and having a trusted person verify that a tenant is a real person could help landlords avoid more problems further down the line.

    * Denotes with the permission of the tenant.  Landlords are required to give 48 hours written notice to tenants if they intend to access the property or send a third party round, such as tradesman or Gas Safety Engineer.


    Here is a reprise of our interview with Viewber Founder, Ed Mead:


    Congratulations are in order as well!



    Visit the Viewber website

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    Interesting. I can't seem to find anything on their charges...for instance what would they charge for a 20-minute viewing of a property? Or would you buy blocks of viewing credits? Will someone conducting a viewing follow a brief to outline all the property features and service we provide? Will they provide a post-viewing report to profile the prospective tenant?

    Thanks,

    Guy

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    Guy Brown
    Blue Infinity Property Group
    M 07791-661491 | T 0118 3360366 | E guy@blueinfinityproperty.com<script data-cfhash='f9e31' type="text/javascript">/* http://www.blueinfinityproperty.com

    * New build residential developments and flat conversions in the Home Counties
    * High end HMOs in Reading and Bracknell

    This thread has some addition information, but I have asked Viewber to comment as well:

    Cost-effective viewing and access service

    Viewber have an on-line chat service on their website where you could get those questions answered as well.

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    Hi Guy,

    Thank you for your interest. The basic charge for a 30 minute viewing is £30+VAT with a discount available for volume. You are also able to buy 'unlimited' viewing packs for specific properties, with fair usage clauses, which can be distributed through your teams - as credits if you like - to give everyone a certain number of viewings and inspections to work with each month. During the booking process you are able to provide briefs and document packs so the Viewber can answer key questions and promote any particular features and services for your business.

    Our Viewbers provide detailed feedback after the completion of a viewing [which we ask you to rate so keeping quality up] such as the duration, how keen the client appeared, any concerns that the client raised during a viewing and you can also request for specific questions to be asked. 

    If you have any more questions or would like to talk to us to find out more, please email sales@viewber.co.uk 

    Kind Regards,

    James @ Viewber.

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    Thanks James, appreciate the response.

    Best,

    Guy

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    Guy Brown
    Blue Infinity Property Group
    M 07791-661491 | T 0118 3360366 | E guy@blueinfinityproperty.com<script data-cfhash='f9e31' type="text/javascript">/* http://www.blueinfinityproperty.com

    * New build residential developments and flat conversions in the Home Counties
    * High end HMOs in Reading and Bracknell

    Another use of Viewber's service:

    Sending a Viewber to take meter readings and photographs of utilities - especially if you live remotely from the property.

    See >>>  Billing of BTL utilities during void periods?

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