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  • Landlords in Distress

    Bad Services from Letting Agent

    I have buy to let property in UK.I let through letting agent called Zuplex with rent guaranteed for one year contract.

    Contract ended on December 2018 and it is now on roll over. They pay late rents and deduct every month £110 for doing nothing.I give them written notice they have ignored my notice and mentioned that I am not happy with their services.

    Owner of agency called me and shouted at me over the phone and threaten me to take tenant to court and remove them from property. Tenants wants to remain in the property. I wanted to sign contract with tenant , they first agreed than agency called and advice them ,I must decrease their rent per month about £200 .I was shocked. Instead of increasing the rent. However, I gave a visit to property, which is let fully furnished my furnitures were not in the property They advised me that they put them in storage which is not true. Agency is holding deposit and did not registered with scheme. I cant get rid of them .Both tenant and agency is playing with me .Agency arrange gas certificate without asking me and deducted from the rent. Also engineer never attend the property it is arranged on paper.  Also tenant is calling for stupid reason ,such as pipe leaking and I gave them home rescue co number is free repairmen,They don't want to call instead they arrange their relatives plumber and sending me huge invoice for small repairs, I do not want to pay lawyers  lots of money. what will be court fee and cost to take agency to court.

    please advice how can I get rid of them

    Pervin Sahin

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    Hi Pervin

    I had a similar issue. Do you have an agreement with the agency?

    You can take the agency to court using MoneyClaim service. It is not expensive.


    Regards

    Kay

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    Thanks

    is this how you solved the problem

    how long will it take?Can I get paid back my financial losses


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    Does your tenancy agreement have the tenant named as the agent (it being a "guaranteed rent" scheme/scam)?? If so bad mistake....

    If the named tenant(s) are humans then follow the agents complaints process and if still unhappy the letting agent redress scheme...

    https://england.shelter.org.uk/housing_a...ss_schemes

    (£5 says they might not be a member, as required  by law, of such a scheme..)

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    Hi

    yes my tenancy agreement named tenant as agent

    I complained to redness scheme already ad waiting for answer

    would they solve the problem?

    if not how can I get rid of agenct and tenant?

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