X

Sign Up

or

By signing up I agree to Property Tribes Terms and Conditions


Already a PT member? Log In

Sign Up

Sign Up With Facebook, Twitter, or Google

or


By signing up, I agree to Property Tribes Terms and Conditions


Already a PT member? Log In

Log In

or


Don't have an account? Sign Up

Forgot Password

To reset your password just enter the email address you registered with and we'll send you a link to access a new password.


Already a PT member? Log In

Don't have an account? Sign Up

  • Problem Tenants

    Boiler issues & stubborn tenants

    Help.... I am at my witts end on what to do.

    My tenants have had intermittent hot water issues on a number of occasions over their 4 year tenancy, I have British Gas homecare cover and they have been out fixed it and left them with hot water. I found out by speaking to the engineer on Wednesday that the boiler is at the end of its life and needs replacing.  An engineer went out again on Thursday and left them with hot water and his mobile number so that they can call him directly whilst we arrange to have a replacement boiler fitted.

    I have tried to arrange for engineers to visit the property to carry out the survey to fit a new boiler, the tenants are refusing entry until I tell them exactly when the new boiler will be fitted and how long it will take.  I have explained that every company I have tried have all said they need to do the initial survey first to asses the work required etc and then they can advise on the installation date but it will be next week. They are abusive and stubborn and will not budge until I give them information I am unable to provide. They were both at home today off sick with stress because of no hot water, I got an engineer booked for the morning they would not confirm they would be available so the appointment was missed.  The engineers will enter the property on Tuesday to carry out the survey if I post them a key so the tenants wont need to miss work, they have refused access!

    I tried to get an express boiler installed but required photos of the existing boiler they have refused to send the photos!

    I am trying to get the issue fixed but am at a loss at to what else to do, the longer this goes on the longer they are without hot water and I am in breach as a landlord.

    I have offered to get the boiler replaced, that they can leave the property without notice, compensation for the inconvenience but nothing!

    What should I do next?

    0
    0

    Your tenants have responsibilities as well. Isn't it called 'contributory negligence'? They are masters of their own fate if they refuse you or your agents to deal with a problem they seek to have resolved.

    Therefore don't beat yourself up so hard. Issue a letter stating the matters at hand and detail their obstruction and your means of resolving it with or without them.

    You have a right to repair your underlying asset. If need more help then subscribe to a legal help line. Have found them invaluable for very little out go indeed.

    0
    0
    Youe legal obligation to provide and they are sabotaging. But why so many quotes and engineers ? It will be about £2,800 for boiler with guarantee so just arrange engineer and confirm date - you have right to access for faulty appliance
    0
    0

    thanks Lesley, the reason for the 3 different contractors was because they could all offer a different time for appointment and fitting, giving the tenants the choice of a suitable time and date.

    I have provisionally booked the replacement but they are refusing access.

    0
    0
    Wow do you get yours gold plated from harrods? Eco pro 28kw fitted £800 I’d straight swop
    1
    0

    I have requested the worcester bosch so that it comes with a 10 year warranty, its only a 4 room back to back terrace property....

    1
    0
    Make up a date, about a months time - and half a day to do it. (assuming just a straight swap)
    0
    0

    DISCLAIMER just my personal opinion - for legal advice consult a qualified professional grown-up.

    thanks Owen, but i cannot leave the tenants without heating and hot water for that amount of time legally.

    0
    0
    Wasn't suggesting you actually leave it that long - if t not allowing anyone on site until they get an answer to that question then just make something up so they will let engineer onsite
    0
    0

    DISCLAIMER just my personal opinion - for legal advice consult a qualified professional grown-up.