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I had a call from a customer about a boiler not working
I sent my engineer and he said new circuit board and fan would be needed
The Alpha Boiler is only 4 years old
I was advised the repair costs would be in the region of £850
I rang Alpha this morning and I was given what I thought was a good deal
£255 for the very same job plus a warranty
This is the second time I have done this
I think we think because we have our own Gas Engineer that we will get a good deal
But for major repairs I am finding a call to the manufacture is cheaper
so if you have a problem ring the Manufacture for advice you might be surprised how cost effective they can be
Learn Change and Adapt ?????
All comments are for casual information purposes only. If you wish to rely on any advice I have given please ensure you obtain independent specialist advice from a third party. No liability is accepted for comments made.
I have an Alpha boiler in a shop, which (fingers crossed) has proved reliable; although I've since heard that Alpha are "cheap and cheerful - you wait till it goes wrong mate!".
More recently my plumber has replaced a couple of boilers with Baxi - these have a 5 year guarantee, which you'd think was normal for modern boilers. In one of these cases, the boiler (Vaillant) was 15 years old, but the main circuit board had failed, and it was not economical to repair. I was told about £250 to buy the board.
Next time I'll call the manufacturer just out of interest.
I have learned from my Experience a call is worth while I was surprised and I took there hand off
Alpha also offered a service plan with service for £29 a month and full Warranty going forward
I just took the fixed price repair as a one off
we live and learn a lot cheaper than a new replacement boiler which my gas engineer advised
I dont think the small plumber can compete with the Manufactures on this sort of thing they pay top wack for parts
DL, so you're going to be paying them £350 per year for one boiler repair plan?
My Plumber advised I possibly needed a new boiler or he could repair for around £800 inc parts
I called Alpha and they advised I could pay £255 for a one off repair and a warranty for one month
so it worked out a lot cheaper
So I tool I rang them at 8am and the Boiler was fixed by 10.15am
very good service indeed
Just yesterday I had a circuit board go on a Vaillant boiler, It was just over 2 years old, cost me £250 for new board. I thought Vaillant were a good make
Was it not under warranty?? I think they are good boilers eco pro 28 fitted in most houses now touch wood no issues. Try ferroli boilers now that's a brand I would ever touch again no matter how cheap
I dont use Boiler insurance because its just not cost effective if you own a lot of property
So I use a local plumber for CP12 and general repairs
But If he finds a major fault Circuit board fan ect I then call the manufacture to get a price for the repair
I have found this route very cost effective indeed much cheaper then my own engineer
It costs little to phone them and ask what there charge would be give it a try
DL out of interest, is your gas engineer familiar with Alpha boilers?I have had a few experiences where a gas engineer will overestimate the job simply because they are not familiar with the brand. I wonder if this is the case here and not the ‘small plumber competing with manufacturers’. I use Worcester Bosch’s in majority of my properties and tend to use a Worcester engineer where possible, especially for servicing as I find sometimes general engineers don’t always give the boilers the love they require!
I think your are right I think a lot of engineers take a stab and hope for the best
to be fair If you only fix one make your more likely to know the faults
I am happy to use a local plumber but if its a big bill i have found a second opinion is a good thing
today the service from Alpha was outstanding called them at 8am boiler fixed by 1015am
and for 25% of the cost if i had used my own plumber
lesson learned get a second opinion