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Is there anyone out there that has come across this/can offer us any advice please?
The boiler in our rental property wouldn't come on this morning, so we got the plumber out and he said it is because the tenant had turned off all the radiators and the boiler had overheated and now needed a new part because it wasn't firing up (although we could re-set it manually and get it back on). He said the water in the boiler needs to go through the radiators and if the tenant carried on like this, it would continue to overhear/encounter other problems.
There is a remote control, but the tenant does not use it - instead just turns off all the radiators in the property (the combi boiler is a pain to get to, so I do get why they do it - seems like false economy, but I have no idea!!!). So my concerns are just if switching off all the radiator does cause damage - I have search the internet but can't find anything
Any advice appreciated
Just turn the rads back on . You may have to press the reset button. The boiler would of locked itself out .
That did work, but it wouldn't fire up on its own (with all the radiators being off for a while the part that kept trying to fire up had overheated, I think that's what he said - and said it would happen again/boiler could overheat with the boiler being set to high and the radiators off the water in the boiler can't circulate) - the reset did work, still needs a part though £30 for the part and £60 labour. Does that sound right?
Ask the tenant to just turn one of the rads on to help with the circulation .
Yes a boiler needs an 'index circuit' when installed to dump that excess heat It will overheat otherwise
so I would have open( say half way using a lockshield not a TRV on the inlet)
permanently say the towel rad in the bathroom or some other communal rad and TRVs on the other rads
The reason is that the boiler needs the water to return cooler than the temperature of the flow to work as it should
the boiler thermostat cant cope otherwise. Sounds like you will need your friendly local plumber to sort this for the sake of the boiler
If your tenant doesn’t require the heating on just turn off the timer clock on the boiler . The hot water doesn’t need to go through the central heating.... can’t understand why your boiler didn’t shut down if no circulation was occurring!!!
i’m a gas safe engineer and a plumber, boiler should automatically shut down if there is no circulation !!
The boiler is in the loft (the property came like that - seems a daft place to put it is you are asking me, but there may be a good reason??). The tenant struggles using the digital wireless remote control that is paired up with the boiler, obviously doesn't want to go to the loft every time to turn off the water, so she has left the boiler switched on to 'max' and turned all the radiators off!
Tenant has now been told to leave at least 1 radiator switched on (although does 'on' need to be on full, or level '1' for example ok?) and we will write in the new contract how to use the CH & Boiler (the letting agency recommended this).
So plumber has now suggested just fitting a Honeywell Single Zone Room, with simply on/off! Although this would drive me insane, I like my timer - but would this be the best options for a rental property?
And thank you so much for information getting me to this point - this site is amazing!
Why not simply install a wireless room stat.... then if she wants the heating on she turns the dial up and if she doesn’t want it on the she turns it to zero.... quite simple should take about 15 minutes to do
That's how I use my combi, normally. Want heat, turn the thermostat up, if not turn it down. Timer is on constant.
Simplest, and cheapest, solution is to get the tenant to understand how to use the existing thermostat.
Yes...... 30 minutes of your time and a written document, should save your ££££££’s
Thank you so much for spot on advice - all sorted. Overheated/damaged part being replaced today and then electrician coming tomorrow to hard wire in a 'simple' thermometer that you turn up and down. Went for the hardwired option because it was cheaper and then no worries if the thing loses it pairing/tenant can't pair up/battery fails etc. The issue arose because the boiler was in the loft and the tenant didn't want to go in the loft to turn off (which I get), but they couldn't make head nor tail of the controller (and yes, we did give them instructions!!), so had been using the turn off ALL radiators method since November last year!
Amazing quick and perfect advice, thank you so much - really greatly appreciated.