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I phoned universal credit today (only 35 min wait). I asked about the uc47 I had put in a month ago. I knew they had received it because the day after my tenant phoned me being very abusive and saying he was going to Pay his arrears but I had messed things up etc.
UC told me that it had not been processed yet and was outside there time scales, so should have been sorted. I was told that UC are still paying my rent to the tenant evan though he is now over 3 months in arrears.
Why do they allow tenants who are in arrears to receive my rent payments evan though I have put a uc47 in ?
Am I entitled to the rent from the day I put the uc47 in, I was told I wasn’t although every other time I have.
My tenant is having a great time receiving his UC and my rent and living for free.
Any advice anyone ?
please don’t say avoid UC tenants
They shouldn't be paying rent to the tenant. See the bottom of this page.https://www.rla.org.uk/landlord/guides/applying-for-direct-housing-payments-under-universal-credit.shtml
Sorry I don’t understand your comment, Universal credit pay direct to the tenant. Only when there 2 months in arrears can you have a managed payment direct to the landlord.
Yes sorry once you have submitted UC47 they shouldn't be giving the money direct to tenant if they've not been paying well not according to that link I posted.
EXACTLY, that’s what should happen, however my uc47 was submitted and received at 2 months of arrears, when I phoned they agreed that it should have been dealt with but had’nt. So they keep paying the tenant until someone processes it. A month later it’s not been processed and I lose out ???
According to the RLA you can use the DWP complaints service as they have not followed procedure.
Thanks for the advice I’ll look into it.
i made a complaint on Wednesday 20th. I was told someone would be in touch within 48 hours to discuss my complaint. I haven’t heard back since.
The whole thing is a joke
Chase them every working day!
Ive never been off the phone just get the same message " i will pass it on to my team leader and they will get back to you today"
its a waste of time, i thought the uc47 was there to protect landlords from suffering unlimited arrears, if your tenant disputes it then has a change in circumstance then it just goes on and on
You have my sympathies Gary.