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  • LHA/Universal Credit

    Can tenant still receive UC while in arrears?

    Hi everyone,

    I phoned universal credit today (only 35 min wait). I asked about the uc47 I had put in a month ago. I knew they had received it because the day after my tenant phoned me being very abusive and saying he was going to Pay his arrears but I had messed things up etc.

    UC told me that it had not been processed yet and was outside there time scales, so should have been sorted. I was told that UC are still paying my rent to the tenant evan though he is now over 3 months in arrears.

    Why do they allow tenants who are in arrears to receive my rent payments evan though I have put a uc47 in ?

    Am I entitled to the rent from the day I put the uc47 in, I was told I wasn’t although every other time I have.

    My tenant is having a great time receiving his UC and my rent and living for free.

    Any advice anyone ?

    please don’t say avoid UC tenants

    Gary

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    They shouldn't be paying rent to the tenant. See the bottom of this page.

    ​https://www.rla.org.uk/landlord/guides/applying-for-direct-housing-payments-under-universal-credit.shtml

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    Hi livefortoday,

    Sorry I don’t understand your comment, Universal credit pay direct to the tenant. Only when there 2 months in arrears can you have a managed payment direct to the landlord. 

    Thanks

    Gary


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    Yes sorry once you have submitted UC47 they shouldn't be giving the money direct to tenant if they've not been paying well not according to that link I posted.

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    Hi livefortoday,

    EXACTLY, that’s what should happen, however my uc47 was submitted and received at 2 months of arrears, when I phoned they agreed that it should have been dealt with but had’nt. So they keep paying the tenant until someone processes it. A month later it’s not been processed and I lose out ???

    Gary

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    According to the RLA you can use the DWP complaints service as they have not followed procedure.

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    Hi livefortoday,

    Thanks for the advice I’ll look into it.

    thanks again

    Gary

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    Hi

    i made a complaint on Wednesday 20th. I was told someone would be in touch within 48 hours to discuss my complaint. I haven’t heard back since.

    The whole thing is a joke

    Gary

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    Ive never been off the phone just get the same message " i will pass it on to my team leader and they will get back to you today"

    its a waste of time, i thought the uc47 was there to protect landlords from suffering unlimited arrears, if your tenant disputes it then has a change in circumstance then it just goes on and on

    Thanks

    Gary

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