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  • Buy-to-Let

    Difficult tenants?

    Hi, I am hoping to get some advice from regarding what I am starting to think are difficult tenants.

    They have asked me to pay £90 to order an additional 3 bins from the council as there is only one and according to them, they should have 4.

    They are also stating that the towel rail gets burning hot and that there is no way of turning it off, now asking me for an electrician to be sent over.

    There is also apparently an issue with the cupboard where the gas an electric is which they believe is a health and safety risk and are asking for it to be repaired.

    In addition they are saying that the heaters do not heat up properly and they want someone to come repair them.

    This is after I have already replaced the washing machine due to them saying it was faulty.

    To be fair, the previous tenants did not take great care of the place so this could be a consequence of that.

    I was just hoping someone with more experience than me in being a landlord could give some advice in how to deal with these issues.

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    Have you been and looked?
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    Omega Property (Formerly SBS Ltd.)

    I am not professionally trained to give advice, generally posting for the benefit of the community or my own personal development.

    I would take their word that there are not enough bins but not sure it is my responsibility to pay for the extra bins when did say that they need to take the property as is before moving in, granted this is not something they would necessarily be aware of before moving in.

    The towel rail most likely does get hot though doubt it is a risk so thinking of simply disconnecting it.

    I am going to ask them for pics of the of the electric cupboard to try see whether it is indeed a risk. I live in London and the property is in Manchester so would prefer not to travel there unless absolutely necessary.

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    London to Manchester is a long way

    Mine are 10 mins away so i pop in to assess and allocate accordingly

    Are you self managing from that distance?

    If so you must have trades in place locally for this kind of eventuality yes ?

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    Jonathan Clarke. http://www.buytoletmk.com

    Well, if your in London or Brighton do you want a decent no hassle tenant with a reference from the last 10 years?
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    Hello Fishfinger

    1) find out if they should have 4 bins and if so, I suggest you provide them - I have to for my tenants, the council refuses to empty the bins if they use the wrong ones.

    2) does the towel rail get burning hot? if it is not functioning as it should, then it needs fixing, but you can check this before spending money

    3) does the cupboard door pose a H&S risk, you can check this, if so fix it, if not, leave it

    4) do the heaters heat up as they should? you can check this, if not fix them, if they do, leave them.

    5) was the washing machine faulty that you replaced?

    how long have the tenants been in? are they just finding out about these things?

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    Agree with all the above, the bin situation may be questionable, but if it relates to missing recycling containers that need replacing then if they were there when tenant moved in its not your problem but if they weren’t for the sake of no refuse problems paying  for them is going to best way forward.

    If the property is being self managed remotely it flags up the defficiences of such an arrangement, especially in the absence of some sort of arrangement with local trades or “service” provider. All the issues mentioned really need a visit and inspection/test with the tenants to verify there is a problem or that there is a problem with use / perception of the problems.

    From the original post and description of previous tenants not maybe being the best, its not unreasonable to assume in the first instance that the tenants complaints are valid, ( more so in the absence of a comprehensive inventory and verification that everything worked as it should immediately prior to the tenancy).

    On the flipside if the new tenants are prone to be problematic, if they realise the landlord is not local , it gives them plenty of opportunity for mischeif.
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    Personally I would much rather have tenants who tell me about things that go wrong than ones that don't. Many things are much cheaper to fix if you catch them early.
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    It’s always amazes me how different tenants can be with regards to what they think is important enough to contact you about .

    Giving these the benefit of the doubt I would say sometimes you get a run of things just after someone moves in then it goes nice and quiet once you have sorted out the little issues they have .Its a bit like snagging issues  in a new house.

    I hope these turn out to be like that for you but if they persist with bothering you and you think they are just too ‘ high maintenance ‘ and most calls are not justified your only option ( unless you want to get into lots of stressful and potentially nasty confrontations is a section 21 and that’s where 6 month AST trump longer ones .
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    Just going to throw this out there.

    If your house had heaters that may not work, a towel rail that become very hot and the H&S concern about the electric box etc - would you fix them yourself ?? or would you leave them ??

    I get the reluctance due to the distance - but surely you have something in place to help in situations like this.

    Doesn't the tenant that you receive income from deserve to have these items addressed ? after all it's your house they are looking after?

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    i agree. if it was your house, you would probably have these things checked. Its in your interest to keep your tenants happy and ensure they feel safe. that doesnt mean doing everything they ask but quick investigations and common sense can normally solve these type of issues.

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