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But of an odd one here. I have a modern purpose built two bed apartment which normally leaves the tenants with an electricity bill of about £300 per quarter (there is no gas). The latest bill is £700 !
The supplier (EDF) are claiming that this is because it is winter. Whilst I can see that one uses more power in the winter I can't see why the jump is of this magnitude. The tenant has asked for the meter to be checked and EDF said that there would be a charge for this, they then changed their minds and said that there was no charge but they had no appointments available. They seem to be making it up as they are going along
I would be grateful for any advice as to where to go from here. Could it be something within the apartment using excess power ? Can we force them to come out and check the meter ? Is there a complaints procedure ? Many thanks.
I would get them to check historical meter readings.
I am currently sorting out an issue with NPower fro my parents, they keep getting a bill requesting a £400/month energy payment. This is due to a meter reading taken by their engineer in February 2017 which is almost 5000 units less than the meter reading taken 6 months prior.
NPower do not seem to be able to remove the bogus reading which is causing their billing system to generate bills for 4 times their current energy consumption.
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Like most suppliers EDF are rolling out Smart Meters - which enable householders to check individual appliance fuel use by turning all off - then gradually switching things back on.
Obviously electric heating will be far dearer than GCH
Also massive difference between a working vs non working household - latter at home all day with heating on 16 hrs vs maybe 1/3rd of that for working people.
If Flat has Storage Heaters they tend to produce the heat at times of day when working households do not need it - and may then need to be supplemented by electric convector heaters - with a 2 Kw heater costing up to 40p an hr - or even more!.
An extra £400 over 13 weeks is say £4.40 daily for 90 days - and could be just 10 hrs of one 2 KW convector heater daily
Extra downside with Economy 7 is that whilst you get a discount for the 7 hrs to recharge Storage Heaters - you pay a big uplift in leccy cost for ALL OTHER USE
Anyone with Econ 7 meters needs to do a forensic analysis of their split use between Ec 7 and other leccy use as thay could be paying more with Ec 7 than without
OP flags too that if the £700 is an estimated bill it may be falsely high - so get tenant to submit a meter reading - and maybe keep a daily record and try to overlay that with any change in activity
Monthly DD is always cheapest way to pay domestic fuel bills - so Tenant is missing a trick there
Even more so of they have a PrePaid meter as many poorer households are forced to
What is EPC rating for the flat?
Is there anyone disabled in the flat - eg needing far higher heat settings as lack of exercise means they feel the cold more?
Do they have a freezer that needs defrosting - with ice propping open freezer door?
Think twice before getting smart meters installed
Energy companies in the business of making money , not saving you money.
Having said that -
Would recommend new generation smart meters where you can change any suppliers without swapping the meters. Tbh I don't trust something being forced on you. And refined pricing coming soon once they have collected the data.
I'm not a luddite - I already have an owl WiFi monitor.
OP - tenant profile please, .age and occupation.
Coming soon Investorsk8.com
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I hope I'm not breaking any rules by this post. I use a provider that isn't well known but is a FTSE 350 company. The have won numerous awards. What' more you can generate an additional income too! You can save on your own utility bills. As a general rule the more you take the more you save.(*Moderator note: Contact details removed as member has not passed probation*).
If you start a post by saying hoping not breaking any rules , then you probably already know it's wrong. UW is neither cheap or usefull.
Thought I had seen the end of this when singing pig was butchered.
Keep working hard , you will get that mini one day. ( Brainwashing is free)
Another possible reason:BITCoin Mining Electricity Abuse - Vigilance Some good advice here about checking lifestyle of tenants, having the electricity company check the meter etc. These are the first steps to finding out why there is a big increase in the cost.
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Initially I was thinking this too.
But OP "The tenant has asked for the meter to be checked and EDF said ......"
OP inferes tenant is paying the bills and is helping figure out why?
But at this stage further clarification might be better.
Tristpilot reviews are not good EDF.
So I suspect fault lies there somewhere.
Have a nice day.