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  • Deposit Protection

    Getting deposit from tenant

    My tenant has moved out with quite a lot of work needed through his ways of living

    he has gone and changed his mobile etc and we are still waiting to receive his deposit

    it is in depositprotection.com but when we call them it just keeps repeating the same music/message.

    my question is how do we claim the deposit? I mean we have made the claim but no money has be returned to us, it’s nearly a month now.

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    Always best to try and agree amounts to claim with tenant if possible.

    It does often take half an hour or more to get to speak to someone at DPS, but you say you've already made the claim.

    If you read the T&C it tells you exactly how it all works and the time scales involved. After you making claim, tenant has 14 days to respond If DPS don't hear anyting from T then you can ask DPS to send you a 'single claim' form. You fill this in and get your signature witnessed by a commissioner of oaths.

    T then has another 14 days to respond. If nothing heard then the amount of deposit you claimed will be paid to you.

    Takes DPS ages to every stage though.

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    Cheers pete

    the tenant agreed the deposit and more was to be paid , he paid the other amount and I was to get the deposit money too,

    well im currently at 24 minute mark on the telephone lol, hopefully I will get hold of a staff member soon then.

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    Great news if you were awarded both possession and arrears. So, you already have a judgement, you now need to enforce it at court There are several options available to you, and which one you use depends on your tenants circumstances and the likelyhood of success. Like Paul says - no good throwing good money after bad. However, we've ALWAYS pusued tenants for rent arrears so they don't think they've got away with it and do the same on the next unsuspecting landlord. This may mean waiting quite a while if they're on HB. We're currently being paid over 4 years! Hopefully though your tenants are working so you could apply for an attachment of earnings orders so payments will be deducted by employer before even reaching the tenant. You need to take advice on what would be the best option in your/there circumstances.

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