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In days gone by I could walk into my Local Tax office enquiry centre
in 2018 I have to use a phone I have just spent 45 mins waiting for an answer so I gave up ??????
I was offered to use my voice for future contact which I declined
via the new Voice Recognition software
What a Joke the HMRC has become Please bring back the old days when I could Talk to a Civil Servant in a local office
This country is going backwards.
Learn Change and Adapt ?????
I refuse to do voice recognition too. I sing all over it until it gives up - usually Pretty Vacant by the Sex Pistols at top volume.
I honestly don't think I'm the enemy of the people
The best of this was I was not asked if I wanted I was told to do it
so much for freedom of choice in uk today
I can also remember the halcyon days of walking into HMRC's offices and meeting a flesh and blood person with whom you could have a conversation and you didn't even have to book an appointment or collect a number and queue.
I suspect that the changes at HMRC are all intended to discourage people from contacting them at all. I have noticed that you have to listen to a lengthy explanation that you can probably find what you want on their web site - all I would say about that is 'good luck'. Then you have to try and get their automated assistant to understand what you want - again 'good luck'. My guess is that most people give up at this point or as you say after holding on for a lifetime which for HMRC is great because then your call isn't part of their stats - so they can then claim to deal with all calls and answer them within 1 minute. As always it is the taxpayer or to use their terminology the 'customer' who loses out.
I used to go into the Tax offiice at the end of every April and hand in my Self Assesment and have it checked to make sure the boxes were all correct
They even remmembered me (once Seen Never Forgotten )
This country has gone mad
Hmm, I hate spending my life talking to infuriating automated menus and it seems that this is the way of the world. The funniest one I had recently was Rosinca which kept asking me my postcode and then deliberately repeating it back to me with one letter incorrect no matter how well spoken I tried to be. It would be a different letter each time. I got so furious that I gave the phone to my wife and thankfully it kept dong the same to her.
I need one for my tenants...
Press 1 if somebody hasn't paid you properly so you can't pay me
Press 2 if you think something is broken
Press 3 if you want to give notice...loop to beginning
PRESS 4 IF YOU BROKE SOMETHING AND EXPECT ME TO REPAIR IT!
Government cutbacks to keep taxes down.