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in the past i paid a monthly fee to British Gas - which covered all call outs and repairs. As the boilers were fairly new, i then changed this to a lower monthly fee (about £8) but each time the service is used, there is a £50 charge - but everything else is covered. The plus side is that it is easy enough for me to administer remotely, and if i trust the tenant i can authorise them to ring directly - since the next stage of any engineer visit is always arranging a suitable time window, i find its just best to not be the middleman. I normally ask the tenant to advise if theres an issue then i ask them if they are happy to make the call to British Gas. We agree that this is the procedure prior to the tenancy starting. This means that - if i am on holiday, i don't have to worry about finding a boiler engineer. Of course, if you have a local plumber who does boilers, this may also work - but all too often a good plumber is not available as quick as one might like. There are other alternatives to British Gas - i havent used them. I use British Gas cos i figure they have a lot of engineers and i stand a chance of getting one sooner - and for £50 my problem generally goes away.
I find a tenant never has a boiler problem in the middle of a weekday - its always at night ... on a weekend ...
hope this helps
I tend to alternate between HC or BG (Whichever is cheaper) and ensure that the boiler and Central Heating is covered. I also go for a zero charge call out so that the tenants can call them and manage the repair directly without involving me.
Hi David, most of our landlords opt for pay as you go as we feel that is better value, assuming the property has been well maintained. one can often find with monthly cover that when needed, a lot of issues will not be covered.
Pay as you go for me.
I have found the bigger companies tend to employ the lesser experience heating engineers, those that are capable setting up their own businesses and making more money. I'm sure there are exceptions.
I have a heating engineer who installs any new boilers required for me, annually certificates them and handles any call out issues.
He can never blame anything on anyone else as it is all his work.
He is familiar with each property and each boiler.
We have an agreed call out charge and I have his mate's number (also heating engineer) should he be away.