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  • Deposit Protection

    Need help from landlords

    Hi, just need some advice and help answering a few questions here.

    3 months ago we moved out of our rented flat because we bought our own home. The flat was with an housing association and before we left, a woman from the association came round to check if everything was up to scratch, we were told that the walls need repainting in the living room and kitchen which we did, painting it the colour they advised.

    We requested a deposit back, which we received in full with no problems a few weeks after moving out, leading us to believe they checked the pace over and were satisfied with how we left it.

    Roughly 3 months pass and today we receive a letter stating that “following the end of tenancy there remains an outstanding balance of £254.53p for rechargeable repair”

    They haven’t included pictures or anything to state what the repair is for and we are also clueless because we left it in fine condition.

    A lot could have gone on in those 3 months our tenancy ended, I’m not sure if anyone has moved in since but the woman who came round to check the place over prior to our move said the association would be putting all new carpet down in the flat.

    Any idea what I can do at this point? The lines aren’t open till Monday and I’m not going to pay money for something I’m not responsible for.

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    Hi Luke,

    First Step would be to respond in the streight, non-adversarial and advisory manner in which you posted here.

    If you took end-of-tenancy photos yourself showing that it is in good order, then include those too.

    Council Tenancies are not my area but in Private Rented Sector it's on the landlord to prove that there is damage to repair, that is not considered "usual wear and tear".You would expect a properties walls to not be immaculate after vacating (usual wear and tear) but not kids writing on wall for example.
    If you disagree with your landlord, it should be up to an impartial arbitrator to decide.

    If you are confident you left the property in a reasonable condition compared to when you entered the tenancy. With no more than usual wear and tear to be expected to be reached, as living in a normal tenant like manner. Then you should hold your ground.

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    The fact that they had returned your deposit in full implies they were happy with the condition you left the property in. Go back ask for explanation but insist you have no liability as they have discharged you from any further costs by returning your full deposit. This is of course they did not mention upon returning your deposit that is it was subject to claw back at a later date, for unforeseen repairs.

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