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THIS PROPERTY TRIBES ACCOUNT IS NO LONGER USED.DO NOT SEND PRIVATE MESSAGES.--- MORE INFO HERE ---YOU CAN REACH ME AT BESPOKE FINANCE or MY TEAM AT 08009202001
(10-09-2014 06:27 PM)Adam Hosker Wrote: If you are going to give the tenant "compensation" for matters outside of your control then you could say the 30% will be held as a "Pet Bond".
I don't think you legally owe them compensation if you were pro-active in getting it sorted. The for me is 16 days is quite a long time.
Full time Landlord in WestYorkshire, mentor and property education to new and inexperienced PRS investors. 25+ years of working knowledge. RLA member http://www.landlordgeoff.co.uk [color=#800080]
(10-09-2014 09:29 PM)Landlord Geoff Wrote: . All my boilers have breakdown cover and the tenants have contact and policy details so that they can take action when needs be.
(13-09-2014 05:37 PM)Mensah1981 Wrote: (10-09-2014 09:29 PM)Landlord Geoff Wrote: . All my boilers have breakdown cover and the tenants have contact and policy details so that they can take action when needs be.
Hi Landlord Geoff,
Who do you have breakdown cover with? I haven't used it because it seems quite expensive and I've heard less than good reports (mainly for BG). Currently I have relationships with plumbers near each of my properties, but those are a lot of relationships to keep track of.
(10-09-2014 05:57 PM)Goodguy Wrote: Looking to get views from other landlords on how to proceed with compensation claim from tenant. Am trying to be a good landlord but it can be difficult at times!
4 year old combi boiler failed recently in a new-to-me property, got plumber on site 3 hrs later, no fault found. Soon failed again, part ordered and fitted, still broken, lost faith in plumber on 3rd visit. Called manufacturer in. After another 6 visits later they failed to repair and offered me a new boiler (I upgraded!).
My response time throughout I feel was good with repairer called out each time within 1 to 3 hours + regular progress chasing. Typically repairers visited were next day, though parts added delays. Despite best efforts the somewhat intermittent problems lasted a total of 16 days mainly without hot water until new boiler installed. I even offered to have installed an electric shower, though offer declined by tenant! Family muddled through with kind assistance of neighbours and local gym showers.
Tenant requested compensation. I had in mind anyway to offer a sum due to extended outage / inconvenience caused. Is there any legal precedence here? What would experienced good landlords do? (I had in mind 30% of rental for period affected though tenant wants full rent refunded)
Situation somewhat complicated as tenant ignoring AST agreement recently got a dog... and is currently refusing to remove said dog. Rental ROI is good so amicable solution preferred... tho relationship is currently fragile. What would you do next?
I do have an unsubstantiated gut feel that perhaps (DSS) T may have engineered initial failure and compensation claim to get his summer holiday paid. Do such scams exist?