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A friend of mine is experiencing a problem with Sky and I was wondering if anyone here had any suggestions?
His introductory Sky deal has expired,so his £45 per month deal for broadband, TV and sports has leapt upto £90 per month. He called to negotiate, but because his location is rural he doesn't have many options, - the Sky salesperson know this and checked what else was on offer and concluded there was only BT able to supply at £70 per month, so he offered to match this.My friend wasn’t happy with this and said he wanted to still pay £45 or he would leave. To cut a long story short Sky bid him a fond farewell and his service ceases in 30 days!!That wasn’t supposed to happen, my friend was hoping the salesman would re-offer him £45 per month and he could go away feeling smug.What he wants to know is - has he blown it or are they going to call him in a few days and win him back?Does anyone have experience of this and know how Sky work?His hope is they have a ‘winback’ team and will call him, otherwise he will have to go grovelling back and get mugged by them.
general operations director (aka Colonel Nicaffi) - propertytribes.com
I think once he has got to the end of the line with them that is it, and by what you have said he is at that point.
There are other ways he could have handled it such as this https://www.mirror.co.uk/money/simple-tri...u-10019587
That doesn't help him now, but there is a possible solution which whilst not perfect and may give him some downtime it could result in a better deal than he would have otherwise got. If he has a partner they can sign up now for a new contract and they can negotiate a better deal as Sky will treat them as a new customer and offer all manner of incentives to join.
I fully get that someone wants to get the best possible deal but spare one thought, all services have a cost and whilst companies offer all manner of incentives to get you as a client you should remember that that is what they are "incentives to get you as a customer" companies still have to make money and at the rate they were charging him they probably were not. I might offer a tenant a free month to get rid of a property that does not mean that I can keep affording to give him free months or discounted months it was just an incentive to shift the product.
We should be paying a fair price for a good product and in this case he clearly thinks it is a good product or he wouldn't be so upset about losing it. So rather than trying to beat Sky into submission perhaps he should consider it is worth paying a little more for. £70 from £90 wasn't really a bad deal, in my opinion.
Landlord with 25 years’ experience in the property market and a specialist in tenant referencing, ID and credit screening. Creator of identity, credit and anti-money laundering system ValidID.co.uk
1. Call back and maybe a different operator will be more helpful. Or try using the Live Chat (if you agree anything make sure you copy and paste the whole chat into a word document at the end so you have a record). There are many things where you just need to get lucky and speak tot he right person - call back and if the conversation is not looking positive, say the doorbell has rang and you will call back.
2. If you are not with BT at the moment, they will be offering new deals so I am surprised as to how expensive it is - recheck to make sure it includes all incentives - also look at cashback sites like quidco.
3. They may call back - but from what you are saying he doesn't want to hold out for this...
I think BT might be the best option - not clear exactly what package he is looking for but £70 seems excessive for a new customer - call them back - and negotiate - I'll always try and get a little extra off them e.g if they get to £50 a month, I will say I am ready to buy now if they can reduce it to £45. The call centre people do have flexibility..they will always "talk to a manager" but that's all good. Remember this is a fixed cost business for them so any revenue is good revenue. You have t play to that.... last time I renewed Sky - I got 50% off 12 months package. It took me 3 calls - 25% the first time (I declined), nothing the second time (declined!), 50% the third time (boom!). And I had cancelled and did all this in the 30 day cancellation period.
A blog and information source for buy to let landlords
Although he did his very best to back himself into a corner with his "I will pay £45 or leave" gauntlet thrown down, I suspect both Sky and BT will still be open to negotiate with him further.
He needs to call them both and be nicer to the person on the other end of the phone
Sky - I could go to BT but I have been so happy with Sky and it would really be a shame to leave for the sake of a few £. Is there anything you can do to persuade me to stay?
BT - I am with Sky but I would prefer to be with BT and I only just found out that you offer TV in my area. What is the best deal I could go on as a new customer?
something along those lines might work
Some really useful advice here. I am in a similar position my discounted subscription of £42 expired last month for TV, broadband, phone and Sports package. The subscription jumped to £89 which i thought was excessive so a week ago i called to negotiate but had little joy, the best offer i could get was a reduction to £70, so i cancelled.
I was also hoping for a 'win back' call which as yet hasnt come but i did receive an email yesterday saying they are sorry i am leaving and if i change my mind call a dedicated number............ Having read the comments above I have just called and got a new 12mth deal at £44.50, so thanks guys, I am really pleased.
Nick, I hope your friend follows the advice given here and thanks for posting this question. It just shows...you can get the advice on anytthing from PT. :-)
Stewardson Developments Ltd.
Burson Land Ltd. & Jennings & Gilchreaste Ltd.
Follow me on twitter - @philstewardson
and as a general point... where you are dealing with call centres, if you find you are not getting anywhere just leave the call politely and call again - most of the time it is at the discretion of the operator and its all about getting the right person (either because they are in a better mood or because they have some target that they are trying to reach). - I have found this for many services from your TV/broadband to airlines to utilities.
Consider using cashback websites
I never pay full price as I always get cashback
My current £24 a month 3 Mobile contract is actually about £9.53 once the cashback and promotion offer is factored in for the year term.
It seems you get the best mobile deals near Christmas.
Yes you had to take out a new SIM card only deal about 20 days before the old contract died. So new contract and then transferred old no to new SIM contract
Did the same with my Talk Talk bband
So paying in advance monthly reduced to about £13.50 for unlimited 18mb bband.
There are cashback offers for sky as well..
I use topcashback and quidco.
Recently credited £196 from tcb to my bank account!
A cheap obvious option is to drop the Sky TV part & replace with free (yes, **FREE** Freesat, no contract, no monthly fee) for the cost of a freesat box.
A recording (twin sat lead) freesat box costs from ...£84:99
- same leads, same dish, same satellites actually...
Some 200+ channels, most of what you want, but no Sky Sports or Sky Cinema...
The negotiate a separate telephone & BB only deal, you'll be way out ahead.
But surely you still have to pay line rental for bband.
Freeview is cheaper than freesat as it is free to receive though I accept there aren't the 200 channels
I have yet to find a cheaper way than my way though of course I am not having premium channels
But of course it is usability and functionality that is required
My set up certainly wouldn't work for many families.
It seems that lots regard having sky as a right
I have never been able to afford it
Freesat just requires a dish and a freesat box, broadband not needed. The flats I let have a communal dish and residents can choose either freesat or a sky package.
Check out the latest offer for new Sky and BT customers on MSE.
Do this via the cashback websites and save even more money over a year!