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  • Property-a-holics

    Pursue Letting Agent?

    So in short... I had an issue with a letting agent and students moving out and the letting agent having not done their job properly - no guarantor etc.

    I complained to them at the time to no avail. They, and I, did manage to get some tenants for part of the remaining academic year, but there was a substantial loss incurred.

    I waited until the end of that academic year to assess the loss and prepared to complain again, then Ombudsman etc to recover losses. This was July 2017. Problem then happened that I lost all my info and records etc as my hard drive failed! Yes, lesson learnt the hard way!

    However, I have now got it all back, but the Ombudsman limit is one year to make a complaint.

    Is it too late to make a complaint to them claiming for the loss, and then if/when that fails to go through a small claims court action? Are the chances of winning that diminished by the time delay?

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    Question to ask yourself. Is it worth it financially. Or is the decision based on emotion. Nothing wrong with either btw.

    If the complaint can't be processed due to the prime period I would still make the complaint as poor management should he exposed.

    Some EA, not all, have very limited knowledge and understanding of the property management world. But charge 10%

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    I think the emotional side of it which could have blurred my judgement has long disappeared. This is a long established student letting agent that failed to vet tenants, failed to get the guarantor docs in place - yet implied to me that they were, then refused to take responsibility and still even refused to return their tenant introduction fees!

    I think, as you say, due process for a complaint would be letting agent - Ombudsman - then when/if they knock it back as too late to consider taking it further.

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    Hi J50

    I would make the complaints and see where it takes you then. They have clearly provided a poor service and it should be called out.

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    There is nothing stopping you suing through small claims, sending an LBA 1st.


    The LBA on it's own may result in an offer so worth spending on that stamp.  And fees for small claims ain't that high. See

    https://www.compactlaw.co.uk/compactlaw-...-fees.html

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    Small claims courts are designed for litigation by regular folk without legal assistance.

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    Well I consider myself quite a regular person and I'm not seeking legal assistance...

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