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  • Problem Tenants

    Tenant acting strangely & cut communication

    Can anyone advise me please?

    I jointly share a property and have a tenant who has been in a property for approximately 13 years.

    She has always had financial problems (as well as health problems) and over the years we have bent over backwards to try to accommodate her by agreeing payment plans, reducing the rent for periods and keeping the rent generally affordable for her, etc etc.

    Recently she started acting very strangely, she suddenly became unfriendly and started complaining about all sorts of things. We could see that she was potentially trying to build up a case of some sort against us so we decided to serve her a Form 6A which we did and she is supposed to leave the property on 28th Feb.

    Since then I have had hardly any contact and unusually she has actually paid her rent on time twice. I have a very strong suspicion that she has no intention of leaving in a hurry so I would be surprised if she vacates on 28th.

    It is sad but I dare not talk to her because I am very aware that I don't want to give her any grounds for saying I am trying to harass her, however, I do need to explain to her how I expect the property to be left, obtain a forwarding address and get the keys back from her etc.

    I was thinking of writing to her with details and asking her to post the keys through the letter box on departure (I have a spare key) but what happens if she is still in the property and I go in after she is meant to have vacated?

    Any advice on the course of action to take would be much appreciated.

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    You say "financial problems" so I conclude rent underpaid/missed.  Suggest if this ever happens issue s8 for arrears (yes, valid, g10 at least) as a "hint", EVERY time, but if poss evict s21.

    Send notice of inspection, usual process, turn up unless told not to, knock loudly, wait a minute, knock loudly again, let yourself in, with witness.  If asked to leave do so, calm & polite.

    You don't need prior acceptance of notice of inspection, you just don't want prior refusal.

    s21 as you know does not end a tenancy nor compel a tenant to leave so see what happens (many tenants simply leave: Schedule inspection for day after expiry also).  You might wish to check s21 against..

    https://nearlylegal.co.uk/section-21-flowchart/

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    Thank you, good advice. I was careful to check everything was in order before issuing s21 but a good flow chart.

    Should I do anything about trying to obtain forwarding address and details or just leave that? If I get prior refusal then presumable I will have to go through the courts for repossession?

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    We have a video on the topic of finding out if a tenant has left or not:

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