X

Sign Up

or

By signing up I agree to Property Tribes Terms and Conditions


Already a PT member? Log In

Sign Up

Sign Up With Facebook, Twitter, or Google

or


By signing up, I agree to Property Tribes Terms and Conditions


Already a PT member? Log In

Log In

or


Don't have an account? Sign Up

Forgot Password

To reset your password just enter the email address you registered with and we'll send you a link to access a new password.


Already a PT member? Log In

Don't have an account? Sign Up

  • Deposit Protection

    Tenant Leaving/Wanting Deposit Back

    Hello

    I am just wanting your amazing advice again on here!

    We have a tenant leaving our property and just wanted advice if we are to give 100% bond and deposit back (they are moving to a bigger property with the same letting agent).

    Small issues as below:

    Stains in the Lounge (about the size of two dining plates in the lounge, they had a dog)

    3 Stains in the dining room (each one the size of a dining plate, I think it’s dog pee or poop!)

    4 large items left outside (manky bbq, stinky/poop large rug which is now wet and heavy and a dog bed and a big part of a washing machine e)

    Torm link which was described by the letting agent as small, it’s torn in about 7 places, from a 1 & 2” hole to a 9” rear that they have tried to glue. Letting agent said we can’t charge for full replacement (might be about £150, at a guess), we can just charge a proportion apparently??

    These are the same tenants that tried to charge us £500 in compensation a month ago because there was a gas leak and they had to stay at their parents for one evening - we did settle on £100 compensation in the end, only paid because we didn’t know they were going to hand in their notice Sad

    Any advice appreciated

    Thank you,

    Amanda Smile

    0
    0

    Torn Lino/vinyl flooring in the kitchen - sorry about the typo

    0
    0

    Hi Amanda, I would have an initial disscussion with your tenants and let them know your concerns. Then i would arrnage an inspection so you can get estimates on the repairs and then let the tenants know in writing these are the potential costs. There may be an amicable compromise. If there isn't, then its up to you to decide if you want to dispute the full refund of the deposit.

    1
    0

    Get the repairs done, charge a fair proportion of part worn items. Get the bills and present them full stop. The test must be can you produce bills to justify the claim that will stand up in court. They had no shame in trying to rook you for 500 quid so they can pay their dues.

    We currently have some Chinese who are an nightmare creating a mess that is hard to believe.  They will be charged the full cost, I just hope the deposit is enough.

    2
    0

    Sound like classic scumbag tenants. Unfortunately, many of us have had them, and they believe the law allows them to do what they want, then get their deposit back in full. It's not your agent's property, and I'm surprised the agent wants to let another landlord's property to them knowing the damage and mess they've caused! You must charge whatever it costs to bring the lino back to the condition it was in before, such that it can be re-let. A new tenant will not want damaged flooring! You/your agent must notify your deposit protection scheme provider that their deposit is subject to a claim for damage and rubbish removal, and is not to be returned until you say.

    Questions:

    1. Is their deposit in a deposit protection scheme?
    2. Did you/agent provide a property condition report when the tenant(s) signed their AST?
    3. Do you have photos before/after?
    4. Was all the damage caused by these tenants?
    5. Did you agree they could have a dog in your property (usually mentioned in the AST, with specific terms e.g. mess, damage, noise...)?
    6. Are the tenants aware that all damage caused by tenants must be made good to your satisfaction by them before they leave, or the cost comes out of their deposit?

    I hope you can sort this out to YOUR satisfaction. Not the tenants', and not the agent's! These people should be blacklisted! This may help in the future... https://www.landlordreferencing.co.uk/lif...ferencing/

    Kind Regards,

    Lou

    2
    0

    I am just on my phone (easier to reply on the PC), but yes to all of the above. It had just need refurbished when they moved in, so was like a new house - done the small bits ourselves (cleaning cup marks, cleaning manky trays and burnt on oven food, paint touch ups - general living cleaning).

    So for example the chargeable stuff:

    £150 for Lino/Vinyl (it cant be repaired, actual 2” hole plus tears).

    £20 for local council to remove rubbish (plus will charge £20 my admin fee)

    £30 for someone to cone out to clean the carpet stains out (again plus my £20 admin fee)

    Does that sound ok????

    0
    0

    I have carpets fully cleaned between tenancies and now write into the tenancy agreement that the carpets and oven must be professionally cleaned.

    If there has been a pet there have the carpets cleaned rather than spot cleaned, the next tenant may have an allergy.

    I don’t think the deposit dispute service would agree to admin fees.

    1
    0

    How long was the lino down. I would say a lino depending on quality is suitable for 5 years. If it had been down 2 years ans the cost of renewing it is £150 then you can only charge 3/5ths of the new lino

    0
    0

    [Image: New-logo2.png] Manchester based investor. I buy, sell, renovate and rent investment property in East/North Manchester Wink email: mike@brentwoodinvestments.co.uk Call: 0161 681 3724

    A reasonable quality lino will last much longer than 5 years. My parents put down some lino in 1994 in one of their properties (now one of mine) and it is still perfectly good. There is some slight fading in the doorway because of the heavier traffic but that is the only wear.

    0
    0

    Just had quotes back in - Lino was down for 12 months only, looked like new aside from the tears (I will add a photo!!).

    quoted £170 to replace lino

    carpet cleaner quoted £70 for 2 rooms (1 large dark mark and 3 smaller dinner plate size dark marks, they had a dog)

    council will charge £10

    What is reasonsable to ask for???

    0
    0