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Little advice needed
my Tenant was given an appointment for 11th Dec but she couldn't make it so I believe she rang her Coach worker and asked to change date till the 11th January which was done she told me she had asked her coach worker if this will affect her payment and was told no but on the 14th Dec she wasn't paid and they said it was because she failed to turn up even though she explained she cancelled it they weren't having any of it.
She has txt her coach worker on Friday but never got a response as of yet.
Her rent is £550 so really its the Landlord who gets sanctioned. I'm not sure how much she lost but it was for her gas/Elec and food and they just said they would give her a food voucher and she had to phone gas/Elec up and they would have to help her.
Weather this is true or not but I think it is, I'm asking is there any way this can be overturned as £550 is a lot of money to lose especially so close to xmas.
She said she's going down tomorrow but I can't help but think she will get the same answer.
What exactly is a coach worker?
I don't think DWP systems recognise public holidays and impression is that attendance for signing on is absolutely mandatory if payments are to continue - as they even sanction people who are attending job interviews!
Unless she owes hundreds for Gas/Elec she is unlikely to have any intervention by suppliers - and worse case scenario is to have Credit Meter swapped for a PrePay Meter - with latter of course the tenant effectively cuts off their own supply if they fail to feed the meter via the payment card.
You will mean a UC work coach . All claimants will have one
They can appeal . This is the process
Jonathan Clarke. http://www.buytoletmk.com
Firstly, missing an agreed appointment with your Work Coach (WC) is something tenants should be doing their best to avoid. The WC is obviousy trying to establish something (e,g has she made her claimant commitment; is she fulfilling the commitment; has she supplied the necessary evidence (e.g. tenancy agreement; rent statement; earnings/bank statement)?
Secondly, delaying such an appointment by 1 month, is not something that's in anyone's interests, and especially, the claimants, as she runs the chance of receiving no payments whatsoever until she clears up any outstanding "To do's"!
When a tenant makes a claim for Universal Credit it has two stages at least. 1. Making online claim; and 2 Making "claimant commitment". Usually, the claimant commitment interview is arranged a round 5-7 days after the claim is made online. During this interview the tenant agrees to seeking employment or if already employed part-time, more hours of employment. At that inteview, they may also be required to produce some form of ID and details of any earnings, bank statements etc. If the tenant agrees to an interview date and can't attend, they should alert their WC as soon as possible. If they don't appear, the WC must try and make contact and rearrange another appointment, usually wihin 1 week of the first. If the tenant fails to make their commitment or produce vita, evidence to support their claim, the WC is likely to reject the claim as defective. Around 20% of all claims fail at this stage. So, it's vitally important tenants cooperate as much as they can. Failing to do so could result in their claim being refused.
If the tenant feels they've fullfilled all their obligations, by making their commitment and supplied all associated evidence, but despite this, their claim is rejected, they should make a Mandatory Reconsideration (first stage in the appeal stage). Securing themselves representation, at local level, through welfare rights or CAB is something I'd highly recommend.
If I were you, I'd have another word with your tenant as the story she's giving you is at odds with normally happens. It's in her interests (and yours) to arrange something with her WC without delay. You could try phoning her WC or Case Manager (she'll know their names and contact details) with your tenant alongside you. That way you'll definitely find out what's causing the problem/delay. Alternatively, ask her to access her online account while you're with her. That way you'll be able to see any notes in her "journal" from her WC.
Once you know the facts you'll be better able to secure a solution. At the moment you're working in the dark.
Certainly sounds fishy that tenant/claimant happy to be without money until some time after the Jan 11 DWP interview
Thanks for all your inputs and especially Bill.
Yes sorry I meant Work Coach.
I'm really starting to think there's something odd myself as she doesn't seem to be helping me,
She is supposed to be moving to Scotland on the 19th January and I'm now assuming she's either not bothered to attend the interview or kept the money for her removal van.
I have asked her to ring UC to give permission for me to talk to them and this time she has not replied.
I will ask her tomorrow for the number for her Work Coach to see if I can get to the bottom of this and even go to see her as I need evidence.
She has always been a good tenant and when things have gone wrong in the past with Benefits I never believed but always turned out to be the truth what she was telling me.
I'll see how it goes and I will take your advise
Thank You all
Did you take a deposit and does it cover the current arrears?
No I didn't take a Deposit
She has been with me for over 5 years but I'm sure she will pay something each month once she leaves.