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  • LHA/Universal Credit

    Universal Credit FAQs & PT member case study

    It's the final day of "Universal Credit Week" 2017.

    We have been running it in association with Caridon Landlord Solutions, who are experts in dealing with UC tenants and UC issues.

    Many landlords are struggling to get to grips with the new system and we'll be providing information, case studies, and support as to how to manage tenants on UC.

    New content has been added daily.

    Today, Sherrelle Collman of Caridon Landlord Solutions has provided us with some FAQs:

    What to do if a UC tenant goes into arrears?

    Circumstances when a landlord can apply for direct payment?

    What are the key differences between LHA and Universal Credit?

    Property Tribes member Mick Roberts (pictured below) recently had a UC problem and Caridon came to the rescue.

    Mick's testimonial:

    "I’ve just used Sherrelle & Caridon, & my complicated case has been solved. Mental health issues tenant claimed Universal Credit (UC), as long as he was getting his money, he forgot to tell UC that he had to pay rent!

    I started the phone calls, but due to my earlier experience with UC 11 months earlier, I knew I wasn’t going to get anywhere.

    I even rang UC while I was with the tenant, you can quite clearly tell he is not all there on the phone & UC still wouldn’t talk to me. Aaahhhh..

    If anyone knows, UC won’t take emails either (yes in 2017).

    On my first case Feb/March 2016. I gave up in the end. UC wouldn’t talk to me, wasn’t replying to any of my letters. I heard (at that time), the complaints process was virtually non existent.

    Fortunately my tenant was honest & good & sorted the claim out & pays etc. If she hadn’t, I’d have probably then spent dozens of dozens of man hours getting nowhere.

    So last month, I had my second UC tenant (In Nottingham, it’s just single people with break in their claim or new claimants that have to go onto UC). Aaahhh, I asked some Landlord mates, what do I do? Mark Alexander duly replied saying give these a shout: http://www.caridonlandlordsolutions.co.uk

    For those that know me, you’ll know that I’m an expert at Housing Benefit (HB). Along with Jonathan Clarke & Robert Mellors & Bill Irvine & a few others, I am very VERY experienced in Housing Benefit.

    Over the past 20 years or so, I have learnt it inside out, got access to some top people inside the HB authorities.

    Normally solve most problems, with an email & a phone call.

    When mates come to me to help sort their HB problem, they think I’m a magician, what they cannot do, is easy to me. I know the process.

    So if someone like me, is using Sherrelle at Caridon, that has got to be good recommendation for you less than experienced HB landlords. Sherrelle is my UC magician!

    As Bill Irvine will tell u, this UC is NOTHING like HB. It’s like dealing with a load of 15 year old robots from another planet that has been sent here to give as much money as possible to tenants to spend on wasteful things, & at all costs my dear little robots, do not pay the landlord, let’s make his life torturous, so he will never want a UC tenant again.

    My mate says to me, but why are you paying, what are you getting for your money? Good question.

    I wasn’t getting ANY rent in, could have took me months & maybe 40 hours. How much is your 40 hours worth?

    If it takes you longer, you could end up working for 50p an hour, or even no pay if you don’t solve the claim.

    Even if we was paying admin staff, I know we’d have paid out much more in man hours than Caridon charge for their expertise.

    Sherrelle has instant contacts in one phone call. People that will listen to her. It’s took me years to get these contacts in Housing

    Benefit, I don’t want to spend another 20 years getting high up contacts in UC.

    With Caridon, your headache is gone. Yes it does cost, but it costs more to pay your mortgage with no rent in.

    When my claim was done, UC still cocked up, I let Sherrelle know & she sorted it within 24 hours".

    Link to original post

    This week also celebrated the launch of our fantastic new "Universal Credit Survival Guide", produced in association with Caridon and Bamboo Auctions.  It's free to download and packed full of helpful information.

    The guide is a simple and easy to understand download, which is free for anyone to access.


    Universal Credit Week - 2017 catch up

    Monday -      
    Universal Credit Week - launch 

    Tuesday -      UC Jargon Buster and Case Study 

    Wednesday - Alternative payment arrangements

    Thursday -     Landlord Managed Payments - Case Study

    If you have any issues with Universal Credit please contact Caridon Landlord Solutions on 020 3728 9937.

    Transparency notice: Caridon Landlord Solutions are a commercial partner of Property Tribes.

    SEE ALSO  -           Dear Mr Couling, DWP's Director General

    UP NEXT -               Universal Credit vs. LHA: differences & snags

    DON'T MISS -          Universal Credit - observations - Bill Irvine

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