X

Sign Up

or

By signing up I agree to Property Tribes Terms and Conditions


Already a PT member? Log In

Sign Up

Sign Up With Facebook, Twitter, or Google

or


By signing up, I agree to Property Tribes Terms and Conditions


Already a PT member? Log In

Log In

or


Don't have an account? Sign Up

Forgot Password

To reset your password just enter the email address you registered with and we'll send you a link to access a new password.


Already a PT member? Log In

Don't have an account? Sign Up

  • Property Management

    Universal Credit :Tasker Payments

    Hi 
    Can anyone please help me. A new tenant on Universal Credit and we asked her to complete and authorise for the Housing Benefit portion of Universal Credit to be paid via The Tasker Payment System however , the money has been paid into tenants back account and when she queried it with U.C she was advised it isn’t possible to do otherwise as she is not in arrears?. 
    Does anyone have any experience of doing what we would like to do ?. 
    Thanks
    0
    0

    My understanding is the tenant can nominate a 3rd party other than the LL for their rents to be paid into to help manage their budget. And  Tasker are such a 3rd party . And they dont have to be in arrears for this to happen . Also the local Credit Union should be able to facilitate this . But the tenant must request this at the outset

    0
    0

    Jonathan Clarke. http://www.buytoletmk.com

    Thank you. We will try this but so far she is just getting standard messages repeatedly back from uni credit ! . The computer says no ?‍♀️
    0
    0
    Hi Jasmine 

    This particular company (Tasker) was the subject of a lengthy and lively discussion a few years ago when it was being promoted as something of a “silver bullet” for Universal Credit. 

    At the time, I explained, DWP would only permit payment to a recognised bank, building society or registered Credit Union account. Tasker, as I recall, was described as a small private company, run by Leanne Tasker, a lady who had previously worked in a registered CreditUnion. 

    As well as Tasker there was another two companies, offering similar payment services. Neither of these, certainly at that point, had been approved by DWP. 

    3rd Parties, other than landlords, are identified in the UC regulations and include: Appointees, Guardians etc and apply when the claimant has a lack of capacity.

    Some Credit Unions, registered as members of ABCUL, provide services that include redirecting payments to creditors, like landlords and charge a nominal monthly fee. I would recommend you checking with with your local CU.

    Other than above, DWP will redirect payments to landlords where the tenant was previously having their LHA paid to their landlord at point of transfer to UC. In addition, payment can be redirected where 2 months rent arrears apply or the tenant falls into one or more of the Tier1 vulnerability factors.

    Bill Irvine
    0
    0

    Hi Bill

    Thanks for your comprehensive post

    What you say about appointees and guardians has got me thinking

    How could I  legally circumvent this retrograde step to pay the tenant and not the LL  from Day 1

    They want to give the tenant autonomy so they should be allowed to pass on that management responsibility of UC irrespective of whether they have vulnerabilities issues but just maybe because they want to streamline their life more effectively . Like I give authorisation to a bank to collect a DD every month not because I`m vulnerable but because it just makes life easier all round . It is a conscious sensible decision of mine and allows me to take control of my own life  .

    It seems that this power of decision making is in fact taken away from tenants and it cannot just be anyone they appoint but has to be a `suitable` person. My private tenants deem me a suitable person  so a  UC tenant is in fact dis empowered by DWP because they are simply not allowed to  deem me a suitable person which is disrespectful to them and me and undermines the very goal the gov should be seeking to achieve to bring them into the work place ethos . But anyway ....

    Can a UC tenant appoint my solicitor or my accountant as a suitable person ?

    DWP cannot surely deny their suitability and I pay them what i would to the likes of Tasker or a CU

    Or possibly the rent guarantor who presumably would be willing to accept UC direct, then pass to me, as they have a vested interest in ensuring the rent is paid

    Can a perfectly capable  and together UC  tenant with no Tier vulnerabilities instruct an appointee?

    Not to allow them that option is dis empowering to them

    1
    0

    Jonathan Clarke. http://www.buytoletmk.com


    Hi Jonathan

    Whilst sympathising with much of what you’ve said, I’m afraid we’re stuck with the fact, DWP usually applies the default of paying the “housing costs element” to the tenant’s nominated bank/building society or CU account.

    By exception, it will redirect, but that’s normally where a Power of Attorney, Guardian or Appointee exists. Each of these is a legal appointment, brought about the the inability of the claimant to make his/her claim due to mental incapacity. Once appointed, the nominees stand in the shoes of the otherwise claimants - they make the claim; report any changes; receive payment and can be held responsible for overpayments. 

    What claimants can do is express to their Work Coach or Account Manager that they’d pref payment to go direct to their landlord from day one, fearing that if paid themselves they’ll be tempted to misuse funds. 

    A large Management Company client of mine in London secures redirection, in all cases, by going to the local Job Centre with their tenant to make the claim and seek redirection. They achieved this concession by previously inundating the same JCP with Stage 1 Complaints & compensation claims when any rental losses were experienced. Instances like this are few in number.

    Alternatively, you need to rely on Tier1 factors.

    Sorry, I can’t provide that silver bullet, to replace the LHA arrangements you enjoyed with your local council. However, I anticipate further easing of the existing arrangements as the rollout expands and multiplies claimant numbers over next few years. 

    Bill
    0
    0

    Bill,

    Whats the complaints procedure for UC being paid direct to a "Tier 1" tenant when it was requested in their journal for the housing element to be paid direct to Landlord and also a UC47 form was completed at start of tenancy?

    0
    0

    Rooms In Cardiff info@highyield.property | Guaranteed RentSingle Let Management £50/month |Cardiff HMO Management | Cardiff Letting Agents & Property Managers | Delivering Double Digit Net Returns

    Rent Smart Wales Agent Licence Number: LR-37010-29907

    The Property Ombudsman: E1405 

    ICO: #ZA276375

    We operate Client Money Protection

    Hi Mark

    I'm in London at the moment but return to my desk tomorrow. As you're a registered member of the website give me a call, so I can clarify a few things, and then I'll talk you through how best to tackle the issue with a view to securing compensation for your loss.

    The Independent Case Examiner (ICE) has, at long last, started to investigate the complaints we made in November/December 2017. We're anticipating she'll firstly, find in my landlord clients' favour and hopefully, find sytemic faults in DWP's handling of some of the cases where landlords lost £000's, despite following to the letter, the APA process, and submitting UC 47's etc. If that happens, DWP may be forced to alter a number of its practices to prevent further repeats in the future. It should hopefully, reduce much of the waiting times between submitting the initial complaints and securing an outcome. Currently the wait is 30 months plus; and outrageous situation which the RLA has pursued with Ministers, and one that often deters landlords from prosecting compaints to completion.

    Once we hear from ICE I'll update by posting here.

    Bill Irvine

    0
    0