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Good Morning PT
Does anyone have a reliable method for dealing with utility suppliers on tenant changeovers ? I've spent the morning arguing with one utility company, who when updated of the change of tenants several months ago put the new account in my name, instead of the new tenants... Many months of unpaid bills in my name subsequently pilled up at the rental property !!!
I'm sure I'm not the only one who struggles with imparting simple information to the utility companies. My worst ones are the Electricity and Gas suppliers, the larger the firm, the worse the customer service seems to be.
Any thoughts welcome ? Right where are those headache tablets...
I always take the providers name from my tenant before they leave .The readings are recorded on the leaving inventory for both my ex tenants and myself . I then call the provider giving readings and any forwarding address for my extenants. I always contact council tax myself and update and also water companies.All goes into my name then until I find a new tenant .
Yes, taking the readings isn't the issue. It's conveying the information to the supplier and trying to get some accountability for the issues when they don't act on it...
my company use The Tenant Shop they handle name changes and also offer discounts on media and energy
Thanks, I'll look at them. I've had a similar thing previously with letting agents as part of the Sequence Homes chain. They sold tenants details on changeovers to Switch Energy and change them as the preferred supplier for kickbacks. Switch Energy were also a useless company and have subsequently had all their customers taken off them I believe !!!
I had to send a copy of the AST to confirm the dates the tenant started/finished their tenancy
Yes, I'm quite happy to do that on request if they query any of the information.
The main issue I have is where they don't act of the information I have given them on changeover. The various companies operatives' note making ability on their respective databases are often inaccurate and subjective as to what they took from actually listening to our conversation. I'm after any method offering greater corroboration to prove that I've given them the necessary information and readings, and not be subject how they have erroneously applied that information within their operating systems !
I've realised most utility companies don't give a crap! Especially Eon, Npower and British Gas - I've taken them to the energy ombudsman multiple times and won each time.
- Wrong reads supplied and then they don't change them (Eon & British Gas)
- Aggressively chasing debts when it's for a few pounds (Eon & NPower)
What I have found that although expensive and very long wait times on the phone... I've started switching properties to SSE, then moving them to smart meters ASAP to avoid meter read errors by the agent.
SSE have a dedicated email address for landlords to log an AST against and they seem to rectify any billing issues very quickly (days) and emails sent in a matter of minutes. Any incorrect billing can be passed to the tenant quickly.
Try calling SSE and you'll be hours on the phone getting nowhere.
Thanks Bob, that's certainly worth looking into. Anyone has got to be better than the likes of British Gas and Npower !!!