X

Sign Up

or

By signing up I agree to Property Tribes Terms and Conditions


Already a PT member? Log In

Sign Up

Sign Up With Facebook, Twitter, or Google

or


By signing up, I agree to Property Tribes Terms and Conditions


Already a PT member? Log In

Log In

or


Don't have an account? Sign Up

Forgot Password

To reset your password just enter the email address you registered with and we'll send you a link to access a new password.


Already a PT member? Log In

Don't have an account? Sign Up

  • Mortgages & Finance

    Virgin Charging Extra as Existing Customers

    I have several mortgages with Virgin Money. All been fine until now with renewing deals as they were the same deals as new customers and only reason I switched to them several years ago.

    Last 3 months they have changed their policy so existing customers are charged an extra 0.1% because they are an existing customer!

    For example a new customer gets 1.73% interest rate + £300 cashback on a 75% LTV £1995 fee.

    An existing customer gets 1.83% no cashback on the same 75% LTV £1995 fee.

    So I put in a complaint and they wrote back:

    We made a business decision to refresh our product range and have increased our buy to let (BTL) product transfer rates by up to 0.10% whilst leaving BTL new business rates unchanged.

    Whilst I understand your disappointment with the decision we've made, I can't agree we're acting incorrectly and I have been unable to uphold your complaint.

    So there you have it, if your an existing customer - your about to get ripped off!

    0
    0

    That's not what you want to hear!

    Sounds like you need a new deal... 

    If you want to see what we can do to help reduce costs, just drop me an email and we can have a chat to see what is available.

    2
    0

    Financial Consultant working with Property Tribes Financial Services.

    BTL Specialists.

    Always cover your debts, don't leave them for your loved ones to pick up. Ask me how - austyn@ptfs.co.uk     07500 871209

    sounds like this needs to be highlighted in the press. Send it to one of the TV programmes.

    0
    0
    Apparently they are selling their book to Clydesdale Bank
    0
    0

    i had a similar situation to this with my residential property 20 years ago mortgaged with the halifax, they had a radio ad running advising on what their best rates were, i checked mine and they werent as good so rang up to transfer onto these better rates. i was told that those rates were for new customers only, existing customers didnt qualify, i moved my mortgage within a month to another lender.

    no w i know that my business wouldnt exactly effect the halifax by taking it elsewhere, however if all of thier customers did it would, i have the policy that i cant complain about everyone putting up with bad rules and doing nothing about them if i dont do something when im faced with them, people need to learn to vote with their feet

    1
    0

    Searching for a new deal is your best option, unfortunately a lot of services nowadays have better offers for new customers.

    0
    0
    Take your business elsewhere. Loyalty does not pay.
    0
    0